Andrew Truong

feer56

I started volunteering with Mozilla in 2011. Since then, I've had a hand in the following:

  • SUMO Live Chat Volunteer (past)
  • Facebook Page Moderation
  • SUMO Forum Support
  • SUMO Twitter Army Of Awesome/ Social Support
  • SUMO Knowledge Base Editor and Reviewer
  • Website and SUMO bugs triage
  • Firefox OS Testing
  • Firefox for Desktop Testing
  • Firefox for Android Testing
  • 2017 Add-ons Technical Writer Intern @ MTV
  • 2018 Add-ons Community Marketing Intern @ MTV
  • 2019 Add-ons Community Marketing Intern @ MTV

slack: feer56

I mainly work on SUMO (SUpport.MOzilla.org) and social support.

  • SUMO: I contribute to the knowledge base, answer support questions and moderate forums.
  • Social support: respond and engage with users on Twitter.
Reports
Activity Date
Completed post-event metrics 11 Jan 2020
Attended event "Respond Campaign - US, Canada, and Brazil" 03 Dec 2019
Organized event "Respond Campaign - US, Canada, and Brazil" 03 Dec 2019
Attended event "Firefox Support Sprint - North America" 02 Jun 2018
Organized event "Firefox Support Sprint - North America" 02 Jun 2018
Past Events
Event Date Role
Respond Campaign - US, Canada, and Brazil 03 Dec 2019 Organizer
Firefox Support Sprint - North America 02 Jun 2018 Mozilla's presence organizer

Location   Edmonton - Alberta - Canada

Timezone   US/Mountain

Gender  Male

Mozillians Profile  https://mozillians.org/u/feer56/

Mentor   Rizki Kelimutu

Twitter handle   @drewtru

Facebook profile  http://facebook.com/guessit21

LinkedIn profile  https://www.linkedin.com/in/andrew-truong-41527514...

Matrix nickname  feer56

Matrix channels  #sumo, #firefox

Personal Site  http://feer56.blogspot.ca

Interested in   Addons, Advocacy and policy, Campus, Community support / participation, Connected Devices, Emerging Technologies, Evangelism Product, Firefox, Firefox Mobile, Firefox OS, Marketing, Market Insights, Mozilla Reps, People, Privacy, Quality Assurance, Security, Services, Systems Administration, Testing, User Engagement, User Research, User Support (SUMO), Web Compatibility

Mobilizing Expertise   Marketing

Mobilizing Learning Interests   Advocacy, Browser Extensions, Marketing, Testing